FAQs
Here, you’ll find answers to commonly asked questions about our cozy and modern accommodations designed to cater to all your needs during your academic journey. Whether you’re curious about our facilities, room options, or rental process, we’ve got you covered. Explore the information below to make your stay with us an unforgettable experience.
Our Process
We understand it can be stressful securing your accommodation whilst balancing your studies at University. Here at Stockton Students we make that process simple & fast, guiding you every step of the way.
We’ve put together a road map for you to see the most important steps you will need to complete before receiving the keys to your new home! Take a look below and if you require any additional help or information please get in touch.
Book a Viewing
Submit Your Application
Complete Tenant Reference
Sign The Contract
Pay Your Deposit
Key Collection
Book a Viewing
Submit Your Application
Complete Tenant Reference
Sign The Contract
Pay Your Deposit
Key Collection
General Information
General Information
Do I need Contents Insurance?
Contents insurance is not covered within your stay with us. We recommend looking at www.myurbanjungle.com for quotes.
Do I need a TV License?
No, you will not need a TV License as we cover the cost of the TV in your kitchen living area. If you wish to watch TV in your bedroom you will be responsible for paying for your own license.
How To Make a Complaint?
Stockton Students will respond to all complaints in a professional manner. All complaints will be resolved promptly and we will endeavour to reach a satisfactory conclusion for both parties.
If you are unhappy with our service or the manner in which we have dealt with any issues you can contact us by emailing info@stocktonstudents.co.uk.
Full details of our complaints procedure can be found in our welcome pack.
Signing Up
Signing Up
How do I arrange a viewing?
To book a viewing, simply show your interest on our home page form or if you have found a property you like register your interest by clicking the ‘book a viewing’ tab on the right hand side. Alternatively email us on info@stocktonstudents.co.uk or call our office on 03301 359 065. We prefer to give our current tenants at least 24 hours notice of a planned viewing and often during busy times, many of our houses are pre-booked meaning we can show you round without delay. We prefer to show your full group around the properties in one go as this causes the least amount of disruption to our current tenants.
Can I view on a Saturday?
We do offer viewings on a Saturday during busier periods of the year and find these appointments to be extremely popular.
Whilst we hope to meet everyone’s requirements and can often show you a selection of properties immediately, please call in advance to book your appointment if Saturdays are the only days you are free in order to avoid disappointment.
We prefer to give our current tenants at least 24 hours notice of a planned viewing and often during busy times, many of our houses are pre-booked meaning we can show you round without delay.
We prefer to show your full group around the properties in one go as this causes the least amount of disruption to our current tenants.
My friends and I have viewed a property, what next?
In order to secure a property and take it off the market you will be asked to sign a tenancy agreement. You can come to our office and have a read through the paperwork or we can email you a copy direct.
Until we have a signed tenancy agreement from all tenants we will continue to promote the property online.
Visit the sign up page here to get started
How do I sign up?
Please email info@stocktonstudents.co.uk with yours and your flatmates emails and we can get the process started.
What information do I need to bring to sign up?
You will need the following: Personal Details, Student Number & passport.
Do I need to put a deposit down?
There are two options when signing up with us:
1.We set you up with a refundable deposit protected by My Deposits which amounts to £400. Please follow the link below for more information on this:
https://www.mydeposits.co.uk/wp-content/uploads/2021/04/Information-for-Tenants-EW-Insurance.pdf
2.We set you up with Reposit which acts as a deposit but only amounts to one weeks worth of rent which is non-refundable. Please have a look at the brochure below for more information:
Can I terminate my contract after signing?
How long is the tenancy for?
Our tenancy is usually a 48 week contract.
Payments
Payments
How do I pay my rent?
Rental payments must be settled in three separate instalments during the year these are at the same time as your student loan. September, January & April.
What if I can’t pay my rent?
What if I can’t pay my rent? If you are unable to pay your rent, you must contact us immediately so we can set up a payment plan.
Where do I pay?
All students should have a direct debit set up with us therefore payments will come out automatically.
Can I change my direct debit date?
Yes, if you would like to change your direct debit date, please contact info@stocktonstudents.co.uk
Living With Us
Living With Us
Reporting a Repair
All issues MUST be raised through the stu rents app, we do not respond to any issues raised via email or mobile.
Can I move in before my tenancy starts?
If the room is available you will be able to move in, costs will apply for your extended stay.
Are there any other bills to be paid?
All of our properties include gas, electricity, water, TV License and Wi-Fi internet. Laundry rooms at various properties will incur extra charges.
Is there a fire alarm in my flat?
All of our flats contain fire alarms which are tested and logged weekly.
Does my flat get cleaned?
No, you’re responsible for cleaning your room and tenants who share areas are responsible for cleaning kitchens, living areas and bathrooms.
We will only clean communal corridors, stairs and common areas in general.
Where do I find my Wi-fi Code?
All Wi-fi codes and intenet information is provided in your welcome pack.
Can I smoke?
No, smoking & vaping is not permitted inside any area of any accommodation.
Can I have visitors?
Unless otherwise stated, rooms are for single occupancy only. Occasionally over night guests are permitted but respect for your fellow tenants is essential. You are also responsible for your guests behaviour.
Moving Out
Moving Out
When is my move out date?
Please email info@stocktonstudents.co.uk soon as you have decided on a move out date.
How do I return my keys?
You can return your keys to our office in person or you can simply leave your keys in your room when you leave the property. If the keys are not returned you will be charged for a replacement key and fob.
Can I store belongings at the property if I am returning next year?
You will need to discuss this with tour office as it will depend on when your current tenancy ends and the new one begins, and whether someone else will be staying in your room over the summer.
We normally advise students to contact a storage company in the area if they cannot keep their belongings in their room.
What do I need to do before I check-out?
A guide to everything you need to do can be found on the link here.
