To book a viewing, simply show your interest on our home page form or if you have found a property you like register your interest by clicking the ‘book a viewing’ tab on the right hand side. Alternatively email us on info@stocktonstudents.co.uk or call our office on 03301 359 065. We prefer to give our current tenants at least 24 hours notice of a planned viewing and often during busy times, many of our houses are pre-booked meaning we can show you round without delay. We prefer to show your full group around the properties in one go as this causes the least amount of disruption to our current tenants.

We do offer viewings on a Saturday during busier periods of the year and find these appointments to be extremely popular.

Whilst we hope to meet everyone’s requirements and can often show you a selection of properties immediately, please call in advance to book your appointment if Saturdays are the only days you are free in order to avoid disappointment.

We prefer to give our current tenants at least 24 hours notice of a planned viewing and often during busy times, many of our houses are pre-booked meaning we can show you round without delay.

We prefer to show your full group around the properties in one go as this causes the least amount of disruption to our current tenants.

In order to secure a property and take it off the market you will be asked to sign a tenancy agreement. You can come to our office and have a read through the paperwork or we can email you a copy direct.

Until we have a signed tenancy agreement from all tenants we will continue to promote the property online.

Visit the sign up page here to get started

Please email info@stocktonstudents.co.uk with yours and your flatmates emails and we can get the process started.

You will need the following: Personal Details, Student Number & passport.

There are two options when signing up with us:

1.We set you up with a refundable deposit protected by My Deposits which amounts to £400. Please follow the link below for more information on this:

‍https://www.mydeposits.co.uk/wp-content/uploads/2021/04/Information-for-Tenants-EW-Insurance.pdf

‍2. We set you up with Reposit which acts as a deposit but only amounts to one weeks worth of rent which is non-refundable. Please have a look at the brochure below for more information:https://reposit.co.uk/tenants/

You cannot terminate your contract after signing up, you have entered a legally binding contract that you will have to see out. If you wish to leave the property you will have to find a replacement.

Our tenancy is usually a 48 week contract.

Rental payments must be settled in three separate instalments during the year these are at the same time as your student loan. September, January & April.

What if I can’t pay my rent? If you are unable to pay your rent, you must contact us immediately so we can set up a payment plan.

All students should have a direct debit set up with us therefore payments will come out automatically.

Yes, if you would like to change your direct debit date, please contact info@stocktonstudents.co.uk

All issues MUST be raised through the stu rents app, we do not respond to any issues raised via email or mobile.

If the room is available you will be able to move in, costs will apply for your extended stay.

All of our properties include gas, electricity, water, TV License and Wi-Fi internet. Laundry rooms at various properties will incur extra charges.

All of our flats contain fire alarms which are tested and logged weekly.

No, you’re responsible for cleaning your room and tenants who share areas are responsible for cleaning kitchens, living areas and bathrooms.

We will only clean communal corridors, stairs and common areas in general.

All Wi-fi codes and internet information is provided in your welcome pack.

No, smoking & vaping is not permitted inside any area of any accommodation.

Unless otherwise stated, rooms are for single occupancy only. Occasionally over night guests are permitted but respect for your fellow tenants is essential. You are also responsible for your guests behaviour.

Please email info@stocktonstudents.co.uk soon as you have decided on a move out date.

You can return your keys to our office in person or you can simply leave your keys in your room when you leave the property. If the keys are not returned you will be charged for a replacement key and fob.

You will need to discuss this with tour office as it will depend on when your current tenancy ends and the new one begins, and whether someone else will be staying in your room over the summer.

We normally advise students to contact a storage company in the area if they cannot keep their belongings in their room.

A guide to everything you need to do can be found on the link here.